

When a homeowner on Newmarket Road needed an emergency plumber in Norwich on Saturday, EPH Services responded quickly. A central heating pipe had been punctured by a screw during a DIY floorboard repair, and our team drained down, repaired the leak and refilled the system—all before his wife returned home.
Jim from EPH Services was called out on Saturday to a property on Newmarket Road in Norwich. The homeowner had noticed a squeaking floorboard and decided to remedy the problem by securing it with screws. Unfortunately, one screw went straight through a concealed central heating pipe beneath the floor.

What started as a simple DIY fix quickly became an urgent plumbing issue. The homeowner contacted EPH Services for a same-day emergency repair, keen to have the problem resolved before his wife arrived home.
Our engineer arrived promptly and carried out a full emergency repair:

The entire job was completed the same afternoon, and the heating system was back up and running with no trace of the leak. The homeowner’s DIY embarrassment was spared, and the repair was completed discreetly and professionally.
Plumbing emergencies don’t wait for convenient hours. Whether it’s a weekend, evening or bank holiday, our team is available to respond quickly to urgent leaks, burst pipes and heating breakdowns across Norwich and Norfolk.
We carry the tools, materials and expertise to complete most emergency repairs on the first visit, minimising disruption and preventing further water damage. Our engineers are Gas Safe registered and fully qualified to work on all aspects of central heating systems in Norfolk, from boilers and radiators to pipework and controls.
Turn off your central heating system immediately at the boiler or programmer. If water is leaking, turn off the mains water supply and contact an emergency plumber. Do not attempt to restart the system until the leak has been professionally repaired.
Most emergency central heating pipe repairs can be completed within 1–2 hours, depending on access and the extent of the damage. Our engineers carry common pipe fittings and materials to complete repairs on the first visit wherever possible.
Yes. EPH Services provides emergency plumbing and heating callouts seven days a week across Norwich and Norfolk, including evenings, weekends and bank holidays.
Yes. Even a small leak can cause significant water damage to floors, ceilings and surrounding structures if left unrepaired. It can also lead to loss of system pressure, air in radiators and reduced heating efficiency.
If you’ve got a leak, burst pipe or heating breakdown anywhere in Norwich or Norfolk, EPH Services is here to help. Our experienced engineers respond quickly, work cleanly and get your system back up and running with minimal fuss. For all general plumbing services in Norfolk or to book an emergency callout, contact EPH Services today.