

EPH Services recently completed an air source heat pump installation in Norfolk for a Shropham property, fitting a 7kW Panasonic Aquarea monobloc system with full oil boiler removal, powerflush, new radiators and hot water cylinder—with the customer claiming £9,000 through the Boiler Upgrade Scheme.

Our engineers Gary and Rhys carried out this complete heating system retrofit at a property in Shropham. The job involved removing the existing oil-fired boiler and converting the home to run entirely on an air source heat pump—a cleaner, more efficient renewable heating solution that’s perfect for rural Norfolk homes looking to move away from oil.
Before the new heat pump could be commissioned, we powerflushed the entire central heating system to remove any sludge, debris and corrosion. This ensures the heat pump operates at maximum efficiency and protects the new equipment from blockages. We then installed all new radiators throughout the property and fitted a new hot water cylinder to work alongside the heat pump.

The 7kW Panasonic Aquarea monobloc unit was installed outside on a dedicated mounting base. All pipework was insulated and clipped neatly to the wall, with an external isolation switch fitted for safe maintenance access. The installation was supplied by Wright Renewables, a knowledgeable independent local merchant in Norfolk who provided excellent customer service throughout the project.
Many rural homes in Norfolk—including Shropham, Attleborough, Watton and the surrounding villages—have historically relied on oil-fired heating. Rising fuel costs, delivery logistics and environmental concerns are now driving more homeowners to explore renewable alternatives.
Air source heat pumps extract warmth from the outside air and use it to heat your home and hot water. They’re highly efficient, produce no on-site emissions, and are eligible for generous government grants. For homes switching from oil or LPG boilers, the Boiler Upgrade Scheme offers £9,000 towards the installation cost, as was the case for this Shropham project.

EPH Services is MCS-certified to design and install air source heat pumps throughout Norfolk. Every installation is tailored to the property’s heat loss, insulation levels and hot water demand. We handle everything from system design and grant applications through to commissioning, handover and aftercare.
Gary and Rhys made an exceptionally neat job of this Shropham installation—pipework is clipped and insulated to a high standard, the outdoor unit is securely mounted, and the indoor cylinder and controls are logically positioned for ease of use. It’s this attention to detail that ensures reliable, efficient operation for years to come.


A typical domestic air source heat pump installation ranges from £10,000 to £15,000 depending on property size, system complexity and the need for upgrades such as new radiators or a hot water cylinder. The Boiler Upgrade Scheme provides £9,000 towards the cost when replacing an oil or LPG boiler, significantly reducing the upfront investment.
In many cases yes, but heat pumps work most efficiently with larger radiators or underfloor heating because they operate at lower flow temperatures than oil or gas boilers. We assess your existing system during the survey and recommend any necessary upgrades to ensure comfort and efficiency.
A full retrofit installation—including removal of the old boiler, powerflush, new radiators, cylinder and heat pump commissioning—typically takes three to five days depending on property size and complexity. We work efficiently to minimise disruption and leave your home clean and tidy.
Yes. EPH Services installs Panasonic Aquarea and other leading heat pump brands across Norfolk, including Wymondham, Attleborough, Watton, Dereham, Swaffham, Kings Lynn, Norwich and surrounding villages. Every installation is MCS-certified and eligible for the Boiler Upgrade Scheme grant.
If you’re considering an air source heat pump for your Norfolk home—whether you’re on oil, LPG or an ageing gas boiler—EPH Services can help. We offer free site surveys, expert system design, transparent quotes and professional MCS-certified installation. Get in touch today to discuss your project and find out how much you could save with the Boiler Upgrade Scheme.